VIDFEST
    2018 Tickets
    On Sale Now

    General

    What is VidFest?  VidFest is an amazing four-day extravaganza where Online Creators, Social Media Icons, Television Stars, Film Celebs and their biggest supporters come together in one unique destination which spans the entire grounds of the Solano County Fairgrounds. located right across from (Six Flags Discovery Kingdom) creating our super-duper VidFest City for an amazing and unforgettable experience. Where else in the entire world can you meet your favorite celebs, stars, creators, and influencers, hang out with other cool VidFest citizens, take part in amazing interactive shows, listen to your favorite panel, learn everything you need, check out amazing exhibitors, eat the best food at our gourmet village, and finally dance the night away at our Grad Prom! All in one amazing place! Thats right, Only at VidFest! 

    The weekend begins at the entrance of the Solano County Fairgrounds for our special opening day ceremony on Thursday with the entire VidFest cast and special guests, going into Friday, Saturday and Sunday for the core days of our event. When you attend VidFest it is non-stop fun, interactive activities and much more going on throughout the entire weekend. We take pride in being the most unique and thrilling creator/fan event of our kind and are excited to bring together all of our online friends and superstar influencers! VidFest is committed to give you the best event in history! 

    It’s not just creators, influencers and fandom, its family! Just don’t meet your favorite Hero or Influencer, become one! This year’s attendee can be next year’s star.

    When And where is VidFest 2018?

    VidFest 2018 will take place on Thursday, August 9th to 12th at the Solano County Fairgrounds.

    What are the VidFest 2018 festival hours?

    Registration Hours

    • Thursday, August 9, 12:00 PM NOON – 7:00 PM
    • Friday, August 10, 11:00 AM – 7:00 PM
    • Saturday, August 11, 9:00 AM – 8:00 PM
    • Sunday, August 12, 9:00 AM – 8:00 PM

    Expo Hours

    • Thursday, August 9, 1:00 PM – 9:00 PM
    • Friday, August 10, 12:00 PM – 10:00 PM
    • Saturday, August 11, 10:00 AM – 11:00 PM
    • Sunday, August 12, 10:00 AM – 11:00 PM

    COLLECTIVE & VENTURE pass holders get access to the exhibit arenas 30 minutes before the doors open to all attendees.

    What is the best way to stay in the loop for news and announcements about VidFest? 
    Sign up for our Newsletter and stay connected with #VidFest on our Social Media pages.

    Autographs

    Where can I get an Autograph from my favorite Celebrity? Select Celebrities’ Autographs are available for pre-sale online. The rest of the Celebrity Guest Autographs can be purchased at their table in the Celebrity Arena during the festival (cash only).

    I bought an Autograph online, how do I redeem it at the event? If you pre-purchased an Autograph online, you will receive an email confirmation from GrowTix. Simply go into your GrowTix order and under Order Options, select Print. Bring the printed QR code to the Autograph Redemption booth in Celebrity Row to redeem it for an official Autograph ticket. Once you have your official Autograph ticket, you may go to that Celebrity guest’s table in Celebrity Row to meet them and get the autograph. You may redeem your Autograph QR code at any time during the festival prior to the Autograph signing session. We highly recommend planning your time accordingly and doing this step-in advance.

    Will there be an autograph authentication service on-site? Yes. We will be using JSA Authentication, www.SpenceLOA.com, to authenticate autographs. The cost will be $10 per autograph. Tickets can be pre-purchased online or on-site. If you’d like to bring previously autographed items for authentication, please contact James Spence Authentication directly for more information and pricing. Kris Jones will be the person to contact kris@spenceloa.com

    I have a Collective or Venture Pass, can my friend come with me in the Autograph line if she does not? Yes! A friend can stand with you in the COLLECTIVE & VENTURE line at celebrity tables if they are also getting an Autograph with you.

    Can I bring my own items to be signed? Yes! But you will only receive one signature per autograph purchased. If you have more than one item you’d like signed, you’ll have to purchase more than one autograph.  Please refer to our Autograph policy to see what items are strictly prohibited from being brought to the event.

    Can I ask for a Photograph while I’m getting my Autograph? Yes. Photographs can be purchased online or in the Celebrity arena.

    How do I request a refund for an Autograph? Unless a guest has cancelled or we’ve had to move the starting time of a session, we do not offer refunds for Photo Ops or Autographs. If one of those scenarios has occurred, please submit a customer service request through registration at registration@vidfest.com

    Ticketing & Citizen Passes

    Are VidFest 2018 tickets on sale? Yes, tickets are on sale now! Click here to purchase.

    What is an ORIGINATOR, COLLECTIVE, VENTURE Pass? Please click here for the Citizen info. A COLLECTIVE pass is the best way for a fan to experience the show! Maximize your time having fun with express lines for Panels, Photo Ops, and Celebrity Booths. COLLECTIVE & VENTURE passes get the most! See the citizen Ticket descriptions on the Ticketing Page for more details.

    How do I get my Collective & Venture merchandise? You will pick up your COLLECTIVE & VENTURE Merchandise in the VIP tent at the event.

    What is a 4-Day Pass? The 4-Day Pass is a great way to experience all four days of the festival! This pass includes admission to VidFest only. See the Ticketing Page for full details.

    Can I buy a COLLECGTIVE & VENTURE Passes for just one day? No. The COLLECTIVE & VENTURE Passes are an exclusive experience for all four days of the event only. Single Day Passes are available if you wish to only attend for one day. See the Ticketing Page for full details.

    Can I still meet celebrities if I don’t get a COLLECTIVE or VENTURE Pass? Yes, all attendees can meet celebrity guests by purchasing a Photo Op or Autograph. Those with COLLECTIVE & VENTURE Passes have express lines for Photo Ops, Autographs, and Panels.

    Can I share my VIP Pass or 4-Day Pass with my friend/family? No. COLLECTIVE & VENTURE 4-Day passes can only be used by one person. It is a RFID wristband registered to one person’s name and has to be worn all four days.

    If I have a Collective or Venture Pass and my friend/family member has a 4-Day Pass, can they get early entry to the festival with me? No. All attendees over the age of 6 who wish to take advantage of COLLECTIVE or VENTURE benefits, including early show arena entry, must have their own COLLECTIVE or VENTURE Pass.

    Can I buy tickets at the door? Yes, you can buy them at the door. Tickets purchased at the event do not qualify for the pre-order discounts, perks, or incentives. All tickets purchased at the event will be at an additional cost.

    I am having a problem with my tickets! Help! For registration and ticketing support, please contact registration at registration@svcomiccon.com.

    Panels, Contests, Attractions

    What Panels will be held? VidFest offers unique Panel Programming for the entire 4 days. Celebrity Spotlight Panels are where you can ask your favorite star a question, hear entertaining behind-the-scenes stories, and make once-in-a-lifetime memories. Panel Programming also covers many amazing & geeky topics.

    What’s the best way to see the festival schedule? The VidFest website will give you all the information you need, including the festival schedule; a full list of Panels, special guests and exhibits; a map of the show floor; and up-to-the-minute news and information about the festival. 

    How early can I start lining up for a panel? You can line up for the first panel of the day an hour beforehand. All other panels will not have a wait line unless the panel arena is currently full.

    Will the panel arena be cleared out between Panels? Panel arenas will not be cleared out between Panels.

    How do the Panels work? The panel arena will have three separate lines for our Citizens: one line for ORIGINATORS, one for COLLECTIVE pass holders and one for VENURE passes. The line for VENTURE will be let into the room first, followed by COLLECTIVE pass holders and finally ORIGINATORS. Press Pass holders will need to join the ORIGINATOR line. VENTURE & COLLECTIVE pass holders are granted priority entry, as well as a limited amount of front row seating. Once that area of seating is filled, Seating becomes first come, first served no matter what Citizen clearance level you might have.

    Will there be overflow rooms for the Panels? No. Please plan to get in line early for your favorite Panels.

    What kind of question should I ask during a panel? We encourage attendees to ask thoughtful questions during Panels. Asking for personal requests like hugs, handshakes, selfies, etc. or sharing personal stories is not allowed. Please keep questions short, to-the-point, and significant. For instance, you could ask what an actor’s favorite role was or who they have enjoyed working with most. Please note that questions will be screened and posted rules must be followed.

    Will there be a Cosplay Contest? Absolutely! $10,000 is prize for this year’s winners of VidFest 2018 Cosplay Contest.

    Where can I find rules and information about costumes and cosplay? Official rules will be posted by July 5th. Please go to Cosplay policies, please read our Cosplay Policy/Rules.

    Tix FAQ

    Can I gift my pass to somebody else? Yes. You can physically give the printed QR code voucher to them to bring to the show and go into the GrowTix ticketing system to change the name on the ticket to their name. Once you know who you are giving your ticket to, you just need to change the ticket into their name. To do so, go to your confirmation page and click on the light blue button that says, “edit” next to the current name.

    If I can’t attend for some reason, can I get a refund for my ticket? VidFest events have a no-refund policy. Please make other arrangements for your ticket such as gifting it away. VidFest also allows for the resale of Tickets, Photo Ops, Autographs, or other GrowTix products. However, VidFest will not be responsible for issues regarding the fraudulent sale of tickets.

    Can I swap or upgrade my ticket? Yes! To upgrade or swap your ticket, simply open the ticket voucher email that was sent to you from GrowTix and go into your order. Click the green button that says “Swap or Upgrade!” Select the Event Pass, Photo Op, or Autograph you would like to exchange or upgrade to and pay the difference if applicable. You can not swap with passes, autographs or photo ops that are less expensive than the one you initially purchased. This ability is especially useful in the unlikely event that a guest cancels. If you’ve purchased a photo op or autograph with that guest, you have the ability to exchange it for another celebrity guest.

    Can I share my COLLECTIVE or VENUTRE Pass or 4-Day Pass with my friend/family? No. COLLECTIVE & VENTURE Passes and 4-Day passes can only be used by one person. It is a RFID wristband registered to one person’s name and has to be worn all three days.

    I am having a problem with my tickets! Help! For registration and ticketing support, please contact registration at registratation@vidfest.com. If you have any questions that haven’t been answered above, please email us via the support form.

    Event Can & Can Not

    Is there are a map of VidFest? Maps of VidFest City, Arena layouts and Panels are available here please click maps. Printed maps will also be available at the festival.

    Can I bring my own camera? Yes! We highly encourage you to do so, as there will be lots to photograph! However, please be respectful and do not take photographs of any attendee, cosplayer or celebrity guest without their permission.

    Can outside books and posters be brought in? Yes.

    Are backpacks, purses or shoulder bags allowed? Yes. Keep in mind they are subject to search.

    Will there be lockers or a coat check to store my stuff while at the festival? No. We apologize for any inconvenience.

    Will there be Internet access at the festival? We anticipate the internet connection will be very weak due to the sheer number of people in attendance.

    Will there be charging stations for my phone/tablet? Yes.

    Is outside food allowed inside VidFest? No. Exceptions will be made for people with food sensitivities or medical conditions. Small snacks and baby food are okay.

    Is there a designated smoking area at VidFest? Smoking of any kind is prohibited at VidFest. Per the smoking policy: “California law prohibits smoking in any public space in the facility. Use of e-cigarettes is also prohibited. Smokers must be at least 25 feet away from any entryway to be in compliance with the California Clean Air Act.”

    Is there a Lost and Found? During the festival, the Lost and Found will be located at the main info tent. After the festival is over, all items will be left with the Solano County Fairgrounds in the administrative offices.  

    How safe is it to attend VidFest? The safety of our guests is our first priority at VidFest. VidFest has a NO HARASSMENT Policy and will not tolerate harassment of any kind. Any harassment should be reported to VidFest Staff or Security. We look forward to a safe and fun VidFest.

    SENIOR PASSES

    We offer discounted tickets to military, veterans, and senior citizens (62 and over). Proof of eligibility is required upon entry into the festival.

    Are Veterans eligible for the Military discount? Yes, with proof of eligibility.

    What is age range for the senior citizen discount? The senior citizen discount is reserved for ticket buyers aged 62 years old and older.

    If I am in the military or a senior citizen, can I use my discount to buy tickets for my family? No. Each person needs to be a military member or senior citizen to qualify for this discount.

    KIDS PASSES

    Is VidFest a family friendly event? Yes! We encourage families to attend together. There is plenty for kids to see and do.

    What are the Kid Passes for? Kid passes are for children between the ages of 5-11. Kids 12+ must have an adult pass, while children 4 and under are free and do not require a wristband.

    How much are Child Passes? 4-day Kid Passes cost $55, Thursday & Friday passes cost $20, Saturday and Sunday Passes cost $30 per day. All Kid Passes cost an additional $10 if purchased on site.

    I have a COLLECTIVE or VENTURE pass; can my young child get in early with me? Yes. Your child 4 and under can go with you. If your child is 12+, they must also have a COLLECTIVE or VENTURE ticket.

    How do I get a Kid’s wristband for my child? When you purchase a Kid pass, it will be sent to you prior to the event, or you can pick it up at the festival registration booth at the front gates. If your child is 4 and under, they do not require a wristband.

    Can I bring my stroller? Yes. Strollers are allowed but please be courteous to fellow attendees.

    Do you have a place I can nurse/pump? Yes. There are private areas with chairs, and tables.

    CELEBRITY GUESTS

    Which celebrity guests will be at VidFest 2018? Celebrities are added to the website weekly. Keep checking for additions.

    How do I meet the celebrity guest I am coming to see? VidFest provides a wonderful opportunity to meet special guests. Each celebrity will have their own area and times when everyone and anyone in attendance can meet them. However, celebrities require the purchase of an Autograph in order to meet them. Professional Photo Ops will also be available and provide the opportunity to meet a guest.

    Can I reach out to the celebrities to invite them myself? It is great when a lot of fans encourage celebs to come to VidFest and does help them get interested. It is appropriate to request for the celebrity manager to contact VidFest directly to negotiate the terms of their participation.

    I’m an agent or manager for an actor or comic artist who would like to attend your show as a guest. Whom do I contact? Agents and celebrity managers are welcome to fill out our Guest Form, and will be contacted by VidFest thereafter to negotiate the terms of their participation.

    Can I bring a gift to give to my favorite celebrity? You can bring a gift if you’ve purchased an Autograph, and give it to them at the Autograph desk. Gifts in the Photo Op area are strictly prohibited.Gifts of food and/or beverage are strictly prohibited.

    Are all guests guaranteed to show up? All guests that we announce have committed to attend the show. As is standard practice at comic con events around the country, they have the right to cancel if there are circumstances that require it. If one of our announced guests cancels their appearance, we will do our best to replace them with a similar and comparable guest.

    What if a guest cancels, and what do I do? It is rare, but it can happen. When a guest cancels their appearance and you already per-purchased their Photo Op or Autograph, you have the option to either swap that Photo Op or Autograph to another product of equal or greater value or request a refund. To upgrade or swap your voucher, simply open the Photo Op or Autograph voucher email that was sent to you from GrowTix and go into your order. Click the green button that says “Swap or Upgrade!” Select the pass/Photo Op/Autograph you would like to exchange or upgrade to and pay the difference if applicable. We highly recommend printing and bringing with you to the event a printed copy of the QR code for each Photo Op and Autograph that you purchased for the fastest processing and best time optimization at the event. If you would simply like a refund, please email us at registration@vidfest.com.

    VIDFEST PHOTO OPS 

    What are Photo Ops? Photo Ops are opportunities to have a professional photo taken of you with your favorite celebrity guest by a professional photographer in the Celebrity Photo Ops Area. You will receive an 8×10 print of the photo and can purchase extra digital prints which will be emailed to you. Photo Ops need to be purchased separately from the admission ticket. A celebrity may do several Photo Op sessions throughout the day. 

    What happens if I’m late to or miss my photo op time? It is imperative that you arrive to your assigned photo op session in the Photo Op area at the latest 15 minutes before your time. They will NOT hold the celebrity for the entire session if the line has emptied. If you are late and the line has emptied, we cannot guarantee you will get your Photo Op with that celebrity. If you do miss your time for that Photo Op, no refund will be given. So please manage your time wisely and check the Photo Op schedule for any updates. **

    How much are the Photo Ops? The prices for Photo Ops vary for each celebrity guest. Usually, they range from $40 – $75 each. Group Photo Ops of multiple celebrity guests from the same fandom may range up to $125 – $350 depending on the number of celebrity guests in them.

    How many people are allowed to pose in the Photo Op? You can have up to three other people (for a total of four) in the Photo Op with you unless specifically stated. Infants 1 year and younger do not count towards this total. If you are taking a group photo, you can wait in the COLLECTIVE or VENTURE line if at least one member of the group has a COLLECTIVE or VENTURE pass. If you want more than four people in your picture, you must purchase a second Photo Op.

    I have a Collective or Venture Pass, but my friend that is in the photo with me does not. Can they stand in the Collective or Venture line with me? Yes! Anyone in your party that will be in your photo op with you can stand in the COLLECTIVE or VENTURE line if at least one of you has a COLLECTIVE or VENTURE pass.

    Can’t I just take pictures with celebrities at their table? Some celebrities allow you to take pictures with them at their table with your own camera. Not all guests or agents allow this and you will have to check at their table. Those that do will most likely charge a fee.

    Can I take pictures of the celebrities as I walk past Celebrity Arena or while I’m in line? No. Per the request of our guests and their managers, we ask that you please refrain from taking photographs of celebrities as you walk past their table or are waiting in line. Thank you for your cooperation.

    Can I buy Photo Ops online? Yes. You can purchase Photo Op tickets for the guest you’d like to see via our Tickets Page. We highly recommend purchasing them ahead of time in order to avoid disappointment. It is hard to tell who will sell out and who will not.

    Do I have to pre-purchase my Photo Ops online? No you do not. You can purchase photo ops at the festival but with cash only. The advantage of pre-purchasing online are: You will not miss out in the event that a celebrity guest sells out before the festival starts, you avoid potentially long line-ups by purchasing from the comfort of your own home, and you can pay with Visa or MasterCard if purchased online. Photo Ops purchased at the festival will be cash only.

    What exactly do I get for my money? You receive a high quality, glossy 8×10 photograph of yourself and the celebrity guest of your choice taken by one of our professional photographers.

    Do I need to start lining up several hours prior to my Photo Op to ensure that I get my picture? No. You will not be allowed to wait in the Photo Op area until it is your time to queue. Once the line moves, it moves very quickly.

    How long do I have to wait to pick up my printed photo or my JPEG? Photos are available for pick up within minutes of your photo being taken. You can also purchase digital copies of your photo, which will be emailed as soon as you pick up and scan out your photo and ticket at the Check-Out Station.

    I bought the wrong Photo Op. How can I exchange/return it? To upgrade or swap your Photo Op simply open the Photo Op or Autograph voucher email that was sent to you from GrowTix and go into your order. Click the green button that says “Swap or Upgrade!” Select the pass/Photo Op/Autograph you would like to exchange or upgrade to and pay the difference if applicable.

    I have a conflict with my Photo Op time slots, what can I do? There are 2-3 Photo Ops occurring at any given time. We do our best to schedule them, but sometimes there is overlap with the ones you have purchased. If this happens, you are able to swap out your Photo Op for another one. In order to exchange any Photo Op, you will need to come to the VidFest Photo booth at the festival and speak with them. All exchanges are subject to availability.

    Can I link my photo ops to my RFID wristband? Yes! We have implemented a brand new feature. Once you have purchased your Photo Op, go back into your GrowTix confirmation link. Under your Photo Op product name is a KEY code. Click on this KEY code and it will take you to the RFID wristband page. Type in your RFID wristband number. If you have not activated it, it will prompt you to activate it now. Once activate, your RFID account will have an area to attach Photo Ops. The KEY code will automatically populate in this area, or you can type it in now. You can add as many Photo Ops to your RFID wristband as you want. You can manage all your Photo Ops here and at any time.

    I forgot to add a JPEG or Extra Print, can I do that now? Once you have had your photo session and picked up your photo, you can then order a digital or extra print at our Reprint Station for $10 each.

    Is the Photo Op a kind of Meet & Greet? Photo op is just that – a photo opportunity with your favorite celebrity guest. It is unfortunately not a meet & greet and should not be viewed as such. Out of fairness to everyone, we discourage conversation with the guests aside from a quick hello. The autograph area is a better place to have a longer conversation with the guests.

    Can I ask for an autograph while I’m getting my Photo Op? No. Autographs are strictly prohibited in the Celebrity Photo Op area but can be purchased in the Celebrity Arena.

    Can I use my personal camera to take photos in the Photo Op Area? Personal cameras, cellphones, or other recording devices are strictly prohibited in the photo op area.

    I don’t like the way I look in the photo. Can I get it retaken? VidFest Photo Ops provides mirrors in the booth for a quick check but it is your sole responsibility to look how you want to look for your photo. The media guests cannot return to the photo op area for retakes, so before you arrive for your photo op, please make sure that you appear how you would like to present yourself for your photo. The photographer will try to catch things like closed eyes before you leave the photo op booth. Only in the event of closed eyes, do they automatically offer you a retake.

    HOTEL & TRAVEL 

    What airport should I fly into? The closet airport is the Oakland & San Francisco International Airport, which are approximately 30-minute drive.

    Do I need to rent a car? That is totally up to you. There are many restaurants nearby as well. Public transportation is available from the airport. We also recommend using a taxi service or Uber.

    Vendors

    Where can I sign up to become a Vendor or Artist at VidFest 2018? Please contact the Exhibit team to speak with an VidFest representative.

    What’s the difference between a Vendor Booth and a Vendor Table? Vendor Booths are 10′ x 10′ or larger and are for a person or company who sells a specific or variety of pop-culture products or services for the consumer (ex: clothing, art work, posters, novelty items, action figures, costumes, video games, etc.). Vendor Tables are smaller in size (4′ x 6′) and are intended for smaller businesses who sell manufactured goods (ex: t-shirts, souvenirs, plushies, wholesale items, independent distributors).

    What’s the difference between an Artist Alley Table and a Crafter Vendor Table? Artist Alley Tables are for artists who sell 2-D artwork. This includes sketches, prints, graphics, illustrations, original comic books and original books, etc. Crafter Vendor Tables are for selling original items that are created by you. These items cannot be ordered anywhere else but through you (ex: sculptures, handcrafted jewelry, sewn or crocheted items, etc.). Items must be approved in order to get Crafter price.

    How do I reserve a Vendor Booth, Vendor Table, Artist Alley Table or Crafter Vendor Table for an upcoming event? To reserve Vendor Booths, contact Exhibits to speak with a VidFest representative. To reserve Vendor Tables, Artist Alley Tables, and Crafter Vendor Tables for VidFest 2018, visit table registration.

    How do I find out about Sponsorship opportunities at VidFest 2018? Please contact Sponsorships to speak with a VidFest representative.

    I’m a Food Vendor. How can I be part of an upcoming event? Please contact Food Vendor to speak with a VidFest representative.

    I am a Vendor; can I go to Panels? Yes. With an Exhibitor Pass, you can access everything General Attendees can (including Panels, Photo Ops, Autographs, Special Events and Ultimate Experiences).

    VIDFEST CITY TEAM

    Want to help VidFest! We would love you help!

    Registration is open for the VidFest City Team.  If you’d like to work at the event, click here to learn more and fill out an application.

    What is the age limit to work at the event? You must be at least 18 years old.

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    VidFest City